Information before concluding a contract with Car4way, a.s.
This pre-contractual information is provided to the customer as a consumer by CAR4WAY as, Ident. No.: 25131401, with its registered office at: Poděbrady, Choťánky 166, okres Nymburk, Postal Code 290 01 (hereinafter referred to as “CAR4WAY, a.s.” or “Provider”), prior to conclusion of the Agreement with CAR4WAY a.s., according to sec. 89/2012 Sb., Civil Code, as amended.
Company name: CAR4WAY a.s.
Ident. No.: 25131401
registered office: No. 166, 290 01 Choťánky
entry in the Commercial Register: Section B., Insert 4741, Commercial Register kept by the Municipal Court in Prague
Communication address for correspondence with the Provider: No. 166, 290 01 Choťánky
Electronic communication address: firstname.lastname@example.org
Phone: +420 601 311 011
Designation of our service and description of its main features:
paid car rental services of vehicles owned by the Provider to customers using electronic means of electronic communication at a distance, based on the customer's reservation (order). A clear description of how the car sharing system works can be found on the web site
Price of the service:
The price for our car sharing services is published in the currently valid price list available at
The price always consists of two components: the price for the time of using the car and the price per kilometer driven. The prices vary according to the car category and the price list version
Prices in the price list include VAT.
Since we assume that our contractual relationship with customers will last for a long time and the cost of running our service may change, we reserve the right to change the price list during customer membership in the CAR4WAY system (duration of contractual relationship). Therefore, always the current price list at the time of making a vehicle reservation is valid for the customer. The current price list is always available on the website:
Method of payment and delivery:
The customer pays the price based on the bill sent to the customer immediately after the booking (ride) have been finished, by bank transfer to the Provider's bank account or by credit card. The method of delivery of the service is listed on the website
under the item “about Car4way”. Each vehicle is assigned for a certain location, where it is possible to pick it up by the customer after the reservation has been made, and to return it to this location by the customer. The time of vehicle usage is determined by the customer using the on-line booking system.
Cost of service delivery:
The customer pays only the price stated in the price list, no other costs related to the operation of the vehicle are paid by the customer. The customer does not cover the cost of fuel, insurance, highway vignette and vehicle repair service. Parking fees are paid by the customer, except for payments in the reserved parking zone (blue zone) if the vehicle has been assigned a location in the paid parking zone, which in this case is paid by the Provider. Fines for breaching the binding rules of road traffic or other possible public sanctions are paid by the customer. In the event of an accident or damage, the customer pays an amount defined by price list, unless it is a case of an exclusion, which is not covered by the insurance.
Any other payments from the customer are the possible penalty fees (contractual penalties) charged to the customer only for breach of obligations stated in the General Terms and Conditions of the CAR4WAY, a.s. system, e.g. for late vehicle return, vehicle pollution, parking etc. In the event of a breach of contractual obligations, compensation for damages is not excluded.
Rights from defective performance
The nature of the CAR4WAY system service implies that the Provider provides a system for sharing vehicles between customers in working order and ensures the necessary quality of the fleet and other services. An overview of the Provider's obligations is given in the General Terms and Conditions of the CAR4WAY system. In case of any Customer's problems with the car4way system, the Customer may report to the Help Line
+420 601 311 011, which is designated by the Provider for 24-hour communication with the Customer when dealing with inquiries or other matters of CAR4WAY | Potential claims from defective performance are governed by general binding legal regulations.
Rights from defective performance can be exercised in writing or in person at the following addresses of the Provider:
Registered office of the provider: Choťánky 166, 290 01 Poděbrady
Branch office Praha - Letiště: Aviatická 1082/10, 161 00, Praha 6 - Ruzyně
Branch office Praha - Hloubětín: Kolbenova 898/37a, 198 00, Praha 9 - Hloubětín
The duration of the Agreement and conditions of Agreement termination
The Framework Agreement is concluded with the customer for an indefinite period. For the duration of the Agreement, however, the Customer does not pay any membership fees for the CAR4WAY system and it is only up to him/her whether he/she will use the service or not. Nevertheless, we give the Customer the possibility of termination of the membership in the CAR4WAY system with a one-month notice period. We can, however, also terminate the Framework Agreement prematurely with immediate effect due to a breach of the Customer's essential obligations under the Framework Agreement and/or of the General Terms and Conditions of the CAR4WAY system, particularly if the Customer fails to pay the service price or substantially violates the CAR4WAY system rules.
Additional information for consumers in the event of the conclusion of a contract using a means of distance communication under sec. § 1843 Civil Code
Cost of means of distance communication
The provider does not charge for distant communication with the customer.
Information on the obligation to pay an advance or equivalent payment
When concluding the CAR4WAY Membership Framework Agreement, the Customer is required to pay a registration fee for the Provider's receivables from the Customer in the amount specified in the Price List.
The shortest time for which the contract will bind the parties
As stated above, the notice period from the Customer is one month, for this reason, the Framework Agreement will bind the Customer for at least one month, if he/she does not exercise the right of withdrawal within 14 days of the conclusion of the Agreement, using a means of distance communication. We emphasize, however, that it is up to the Customer whether he/she will actually use the car sharing service for the duration of the contractual relationship, which he/she is not obliged to do.
Information on the price when concluding an indefinite contract
We have provided price information above under the title "Service Delivery Costs". The price does not differ based on whether the contract is concluded in our premises or by means of distance communication. The price is charged only for the period of vehicle use, the membership itself is free of charge, as mentioned above.
Information on the right of withdrawal from the contract, which was concluded by means of distance communication:
The Customer is entitled to withdraw from the CAR4WAY Membership Framework Agreement without stating a reason within 14 days of its conclusion. Upon withdrawal from the CAR4WAY Membership Framework Agreement, Car4way is entitled to ask the Customer to pay the price only for the services that were provided until the time of the withdrawal, i.e. the price for using the vehicle based on the reservation. No other costs related to the withdrawal shall be paid by the Customer. This does not exclude the Provider's right to contractual penalties or damages, which the Customer would cause in case of breach of contractual conditions until withdrawal from the contract. It is possible to withdraw from the contract by a written consignment sent to the address of the Provider's registered office or by e-mail of the Customer or by the e-mail box, which the Customer provided upon sign-up.
Applicable law, dispute resolution
The contractual relationship between the Provider and the Customer is governed by the laws of the Czech Republic and the courts competent to resolve disputes arising from this relationship are the general courts of the Czech Republic.
Information on out-of-court settlement of consumer disputes
Dear customers - consumers, we would like to inform you that any disputes that may arise between you and our company, respectively. all your requirements, etc., we always try to properly discuss and resolve to mutual satisfaction.
However, if your claims cannot be satisfied and a dispute arises between you and our company, you have the right to a so-called out-of-court settlement of a consumer dispute (hereinafter referred to as the "consumer dispute"). Authorized entities for out-of-court settlement of consumer disputes are kept on the list of ADR entities of the European Commission: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2
In the case of a consumer dispute concerning our services in the Czech Republic, the jurisdiction for out-of-court settlement of a consumer dispute is as follows:
1. The Czech Trade Inspection Authority, Česká obchodní inspekce, Štěpánská 44, 110 00, Praha 1, www.coi.cz
2. Czech Consumer Association, Sdružení českých spotřebitelů, z.ú., Pod Altánem 99/103, 100 00, Praha 10, www.konzument.cz
which you can turn to regarding any consumer dispute.
All these entities are connected to the online dispute resolution platform (so-called ODR platform) operated by the European Commission, which helps resolve consumer disputes concerning primarily cross-border purchases of goods and services online: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show